Support & Maintenance

Authorium offers three support tiers to choose what best fits your agency’s needs.

Procurement Document Management Workflow

Authorium offers three support tiers to choose what best fits your agency’s needs.

Basic

Premium

Enterprise

Web Response Support
Comprehensive Knowledge Base
Unlimited Self-Guided User Training
Expert Phone Support
Quarterly Instructor-Led Training
1 Premium Integration
Virtual Coaching Sessions
Tailored Training Program
24x7 On-Call Escalation
3 Premium Integrations

Basic

Web Response Support
Comprehensive Knowledge Base
Unlimited Self-Guided User Training
Expert Phone Support
Quarterly Instructor-Led Training
1 Premium Integration
Virtual Coaching Sessions
Tailored Training Program
24x7 On-Call Escalation
3 Premium Integrations

Premium

Web Response Support
Comprehensive Knowledge Base
Unlimited Self-Guided User Training
Expert Phone Support
Quarterly Instructor-Led Training
1 Premium Integration
Virtual Coaching Sessions
Tailored Training Program
24x7 On-Call Escalation
3 Premium Integrations

Enterprise

Web Response Support
Comprehensive Knowledge Base
Unlimited Self-Guided User Training
Expert Phone Support
Quarterly Instructor-Led Training
1 Premium Integration
Virtual Coaching Sessions
Tailored Training Program
24x7 On-Call Escalation
3 Premium Integrations